Terms and Conditions

1. AGREEMENT TO TERMS

By accessing and using megskincare.co.uk (the “Website”), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use this Website.

Meg Skincare (operated as a sole proprietor by Meghan, based in London, United Kingdom) (“we,” “us,” “our,” or “Company”) reserves the right to modify these Terms and Conditions at any time. Your continued use of the Website following any modifications constitutes your acceptance of the modified terms.

2. USE OF WEBSITE

2.1 License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use this Website for personal, non-commercial purposes only. You may not:

Reproduce, distribute, or transmit any content without permission
Modify or create derivative works
Use any automated systems (bots, scrapers, etc.) to access the Website
Bypass any security or encryption measures
Interfere with Website functionality or operation
Upload malicious code or content
Attempt to gain unauthorized access to systems

2.2 User Responsibilities

You are responsible for:

Maintaining the confidentiality of your account information
All activities under your account
Ensuring information you provide is accurate and complete
Compliance with all applicable laws and regulations
Your use of the Website

2.3 Prohibited Content

You may not upload, post, or transmit:

Illegal content
Hateful, defamatory, or harassing content
Sexually explicit material
Content that violates intellectual property rights
Spam or unsolicited promotional material
Malware or harmful code

3. PRODUCT INFORMATION & AVAILABILITY

3.1 Product Descriptions

All product descriptions, specifications, and pricing on the Website are provided for informational purposes. While we strive for accuracy, we do not warrant that descriptions, pricing, or availability are completely accurate, current, or error-free.

3.2 Availability

Products are subject to availability. We reserve the right to:

Limit quantities
Discontinue products
Correct pricing errors
Refuse or cancel orders

3.3 Product Images

Product images are representative and may not reflect exact colors, textures, or packaging due to screen display variations and photography lighting. Actual products may differ slightly from images shown.

3.4 Ingredient Information

We provide ingredient lists and product information in good faith. However:

Formulations may change
Manufacturing variations may occur
Always review ingredient lists before use
Conduct patch tests if you have sensitive skin or known allergies
Consult a dermatologist if you have concerns

4. ORDERING & PAYMENT

4.1 Order Acceptance

By placing an order, you offer to purchase products at the displayed price. Your order is subject to our acceptance. We will confirm acceptance via email.

We reserve the right to:

Refuse orders
Cancel orders
Limit order quantities
Correct pricing errors prior to confirmation

4.2 Payment Terms

Payment is due in full at the time of order
We accept all major credit cards via Stripe secure payment processing
Payment processing is handled by Stripe—your card information is not stored on our servers
By providing payment information, you authorize us to charge your card

4.3 Pricing

All prices are displayed in GBP (British Pounds)
Prices are subject to change without notice
Pricing errors may be corrected
Discounts and promotions are subject to specific terms

4.4 Taxes & Duties

Prices displayed do not include applicable VAT or taxes unless specified. You are responsible for any applicable taxes based on your location within the UK.

5. SHIPPING & DELIVERY

5.1 Shipping Regions

We currently ship to the United Kingdom only, including:

England
Scotland
Wales
Northern Ireland

We do not ship internationally at this time. European expansion is planned for the future.

5.2 Delivery Times

Processing Time: 1-2 business days from order confirmation
Delivery Time: 3-5 business days from shipment
Tracking: Provided via email once package ships

Delivery times are estimates and not guaranteed. Delays may occur due to:

Carrier delays
Weather conditions
Holidays
Customs processing (if applicable)
Unexpected circumstances

5.3 Shipping Responsibility

Risk of loss or damage to products transfers to you upon delivery. While we take care in packaging:

We are not liable for shipping carrier damage or loss
We recommend tracking and insured shipping for valuable orders
Report damage to the carrier immediately

5.4 Delivery Address

You are responsible for:

Providing a complete, accurate delivery address
Ensuring someone is available to receive the package
Confirming the address is correct before payment

We cannot be held responsible for packages delivered to incorrect addresses due to customer error.

6. RETURNS & REFUNDS

Our Returns and Refund Policy is detailed separately (see Returns & Refund Policy). Key points:

Return Window: 30 days from delivery
Condition: Unopened, sealed, original packaging
Refund Timeline: 5-7 business days processing + 3-5 days bank posting
Return Shipping: Customer pays (except defective items)
Opened Products: Not eligible for return

For full details, refer to our Returns & Refund Policy page.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Website Content

All Website content, including:

Text, graphics, logos, images
Product photographs and descriptions
Formulations and recipes
Information and guides
Layout and design

…is the exclusive property of Meg Skincare and protected by UK and international copyright laws.

7.2 Limited License

You may view and print Website content for personal, non-commercial use only. You may not:

Reproduce content for commercial purposes
Distribute or transmit content
Modify or create derivative works
Remove copyright notices
Use content in ways that infringe our rights

7.3 Trademarks

“Meg Skincare,” our logo, and product names are trademarks or registered trademarks. You may not:

Use trademarks without permission
Create confusingly similar marks
Use trademarks in ways that imply endorsement

8. LIMITATION OF LIABILITY

8.1 Disclaimer of Warranties

The Website and products are provided “as is” without warranties of any kind, express or implied. We disclaim all warranties including:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy of information
Uninterrupted availability

8.2 Limitation of Damages

To the fullest extent permitted by law, Meg Skincare shall not be liable for:

Indirect, incidental, consequential, or punitive damages
Loss of profits, data, or business opportunities
Any damages arising from use or inability to use the Website or products
Damages exceeding the amount you paid for products

This applies even if we’ve been advised of the possibility of such damages.

8.3 UK Consumer Rights

Nothing in these Terms limits your statutory consumer rights under UK law. If you have purchased products as a consumer:

You have statutory rights regarding goods not matching description
You have rights regarding goods that are not fit for purpose
These rights cannot be excluded or limited by these terms

9. PRODUCT DISCLAIMERS

9.1 Medical Disclaimer

Our products are cosmetic skincare products and are NOT:

Medical devices
Medications
Treatments for medical conditions
Suitable replacements for medical advice or treatment

If you have skin conditions (acne, psoriasis, eczema, etc.):

Consult a dermatologist or doctor first
Inform healthcare provider of all products you’re using
Discontinue use if irritation occurs and seek medical advice

9.2 Individual Results Vary

Results vary significantly based on:

Individual skin type
Skin condition severity
Consistency of use
Overall skincare routine
Genetics and biology
Age and life stage

Timeline expectations provided (weeks 2-3, 8-12, etc.) are based on typical user experiences, not guarantees. Your results may differ.

9.3 Allergy & Sensitivity

Although all products are:

Allergy tested
Formulated for sensitive skin
Fragrance free and paraben free

Individual allergic reactions are still possible. Always:

Review ingredient lists for known allergies
Perform patch tests on small areas first
Start with once-daily use and increase gradually
Discontinue and seek medical advice if reactions occur

9.4 Pregnancy & Nursing

If you are pregnant or nursing:

Consult your healthcare provider before using new skincare
Certain ingredients may not be recommended during pregnancy/nursing
We can provide ingredient lists to your healthcare provider
Your doctor’s advice takes priority

9.5 Prescription Medications

If you’re using prescription medications (especially acne medications like Accutane):

Consult your dermatologist before introducing new skincare
Some ingredients may interact or cause sensitivity
Your dermatologist’s guidance is essential

10. PAYMENT SECURITY & STRIPE

10.1 Stripe Payment Processing

Payment processing is handled by Stripe, a certified PCI Level 1 service provider
Your credit card information is encrypted and never stored on our servers
We do not have access to your full card details
Stripe’s security standards meet international requirements

10.2 Payment Authorization

By submitting payment information, you authorize:

Charging your payment method for the order total
Processing by Stripe’s secure systems
Storage of your payment method for future orders (if you choose account features)

10.3 Fraudulent Transactions

If you notice unauthorized charges:

Contact your credit card issuer immediately
Email [email protected] with details
Provide order number and transaction details
We’ll investigate and assist as needed

11. THIRD-PARTY LINKS & SERVICES

The Website may contain links to third-party websites. We:

Do not endorse third-party sites
Are not responsible for third-party content
Do not control third-party sites
Are not liable for third-party products or services

Your use of third-party sites is at your own risk and subject to their terms and policies.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Meg Skincare, its owners, employees, and agents from any claims, losses, or damages arising from:

Your use of the Website
Your violation of these Terms
Your violation of applicable laws
Your infringement of third-party rights
Your actions or content

13. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with the “Last Updated” date changed.

Your continued use of the Website following modifications constitutes acceptance of the modified terms. If you do not agree with modifications, discontinue use of the Website.

14. TERMINATION

We reserve the right to terminate your access to the Website at any time for:

Violation of these Terms
Illegal activity
Harmful behavior
Spam or abuse
Any reason, with or without notice

15. GOVERNING LAW & JURISDICTION

These Terms and Conditions are governed by the laws of England and Wales, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, or if not possible, severed. All other provisions remain in full effect.

17. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy and Returns & Refund Policy, constitute the entire agreement between you and Meg Skincare regarding the Website and products. They supersede all prior agreements and understandings.

18. WAIVER

No waiver of any provision of these Terms constitutes a waiver of any other provision or a continuing waiver. Our failure to enforce any right does not constitute a waiver of that right.